The Cumberland Building Society has played a crucial role in the success of Sunnyside Guest House, located in Cumbria, by providing financial support and a people-centered approach. Owned by Paul and Nicola Roper, the guest house has thrived under their management and recently won the prestigious Bed and Breakfast and Guest House of the Year 2024 award at the Cumbria Tourism Awards.
Paul and Nicola, both with a passion for hospitality, took over the guest house and immediately fell in love with its charm and location. However, they faced challenges in securing financial backing due to their lack of experience. With the guidance of realtors Colliers, they approached The Cumberland Building Society, knowing that their people-first approach and Kinder Banking principles would give them a fair chance.
The Cumberland saw the potential in Paul and Nicola and worked closely with other professionals, including accountants and solicitors, to develop a financial package that would support the couple in their business journey. The initial loan of £400,000 allowed Sunnyside Guest House to double its turnover and profits, with occupancy levels reaching an impressive 80-85%. Additionally, 77% of guests are returning for a second visit, showcasing the guest house’s excellent service.
The Cumberland’s relationship-managed service, guided by their Kinder Banking principles, has been a lifeline for Paul and Nicola, especially during the challenging times brought about by the pandemic. The personal support and local market knowledge provided by The Cumberland have been invaluable to the couple’s success.
The success of Sunnyside Guest House extends beyond financial achievements. Paul and Nicola have become integral members of the local community and prioritize personalized guest experiences. They source local products and actively support local charities and organizations. The values of The Cumberland resonate with Paul and Nicola, who apply a similar approach in their own business to create a truly memorable stay for their guests.
The partnership between The Cumberland and Sunnyside Guest House is a testament to the power of investing in real people. The Cumberland’s commitment to their customers has helped Paul and Nicola turn their dream of running a successful business into a reality. As their success continues, The Cumberland and Sunnyside Guest House look forward to many more years of collaboration and growth.
FAQ Section:
1. Who owns Sunnyside Guest House?
Sunnyside Guest House is owned by Paul and Nicola Roper.
2. What award did Sunnyside Guest House win?
Sunnyside Guest House won the prestigious Bed and Breakfast and Guest House of the Year 2024 award at the Cumbria Tourism Awards.
3. How did Paul and Nicola secure financial backing for the guest house?
They approached The Cumberland Building Society, known for its people-first approach and Kinder Banking principles, for financial support.
4. How did The Cumberland help Paul and Nicola?
The Cumberland saw the potential in Paul and Nicola and worked closely with other professionals to develop a financial package to support their business journey.
5. What was the initial loan amount from The Cumberland?
The initial loan amount from The Cumberland was £400,000.
6. How did the loan impact Sunnyside Guest House?
The loan allowed Sunnyside Guest House to double its turnover and profits, with impressive occupancy levels and a high rate of returning guests.
7. What role did The Cumberland play during the pandemic?
The Cumberland’s relationship-managed service and local market knowledge provided valuable support to Paul and Nicola during the challenging times brought about by the pandemic.
8. How do Paul and Nicola contribute to the local community?
Paul and Nicola have become integral members of the local community. They prioritize personalized guest experiences, source local products, and actively support local charities and organizations.
9. What values do Paul and Nicola share with The Cumberland?
Paul and Nicola apply a similar people-first approach in their own business, aligning with the values of The Cumberland, to create a memorable stay for their guests.
10. What does the partnership between The Cumberland and Sunnyside Guest House represent?
The partnership between The Cumberland and Sunnyside Guest House represents the power of investing in real people and how The Cumberland’s commitment to their customers helped Paul and Nicola turn their business dream into a reality.
Key Terms/Jargon:
1. Realtors: Real estate agents or professionals who assist in buying, selling, and renting properties.
2. Kinder Banking: A term referring to The Cumberland Building Society’s approach of putting people first and prioritizing ethical and fair banking practices.
Suggested Related Links:
– The Cumberland Building Society
– Cumbria Tourism
